Guest terms & refund policy

1. What you are paying for

Scan2Tip (Pty) Ltd, registration number 2026/550067/07 (“Scan2Tip”), provides a digital tipping platform for restaurants, bars, hotels and other hospitality venues. When you scan a staff member’s QR code and pay, you are giving that staff member a voluntary tip. Nothing is added to the amount you choose. Paystack splits the payment at the moment it is made: 95% is settled to the staff member’s own bank account and 5% goes to Scan2Tip as its platform fee.

2. Payment

• Payments are processed by Paystack. You pay on Paystack’s secure checkout and Scan2Tip never sees your card details.
• A single tip can be from R10 to R1 000.
• After payment you see a payment reference. Keep it if you may need to contact us.
• A tip through Scan2Tip is separate from your bill. It does not pay for food, drinks or accommodation, and it does not replace any service charge the venue adds.

3. Refunds

Because a tip is a voluntary gift that is paid out to the staff member, a completed tip is not refundable because you changed your mind. We will refund a payment, in full, where:

• you were charged more than once for the same tip;
• you were charged an amount different from the one you chose, because of a technical error; or
• your card or account was used without your permission.

To ask for a refund, email support@scan2tip.net within 30 days of the payment, with the payment reference, the date, the amount and what went wrong. We reply within two business days. An approved refund is made through Paystack to the card or account you paid with, and usually reaches you within 5 to 10 business days, depending on your bank. If your card was used without your permission, also tell your bank straight away.

4. Disputes and chargebacks

Please contact us before disputing a payment with your bank; most problems are fastest to fix directly. If a payment is charged back, we may reverse the corresponding tip from the staff member.

5. Problems with service at the venue

Scan2Tip does not run the venue. Complaints about food, drinks, rooms or service should go to the venue. We cannot refund a tip because of the service you received, as the tip was your choice.

6. Your rights

Nothing in these terms limits any right you have under the Consumer Protection Act, 2008, or other law that cannot be excluded. How we handle your personal information is set out in our Privacy Policy. These terms are governed by the laws of the Republic of South Africa.

7. Contact

Email support@scan2tip.net or see our contact page.